Privacy Policy
TRI Plumbing Pty Ltd
Last Updated: October 16, 2025 | Effective Date: October 16, 2025
We respect your privacy. Here's what you need to know:
- •What we collect: Name, phone, email, address when you request quotes or services
- •Why we collect it: To provide plumbing services, send quotes, and communicate with you
- •Who sees it: Only TRI Plumbing staff and essential service providers (payment processors, scheduling tools)
- •Your rights: Access, correct, or delete your data anytime by emailing us
- •Cookies: We use analytics and may cache pages offline for faster loading (PWA)
- •Marketing: Opt out anytime via email or "unsubscribe" links
TRI Plumbing Pty Ltd
ABN: [Your ABN] | QBCC Licence: [Your QBCC Number]
Privacy Enquiries
support@triplumbing.com.auPersonal Information You Provide:
- • Contact details: Name, phone number, email address, property address
- • Service requests: Description of plumbing issues, preferred appointment times
- • Payment information: Billing address, payment method details (processed securely via third-party providers)
- • Communication records: Emails, phone call logs, chat transcripts, SMS messages
- • Property details: Photos of plumbing issues, site access instructions, strata/landlord contacts
Information Collected Automatically:
- • Device & browser data: IP address, device type, operating system, browser type
- • Usage analytics: Pages visited, time spent, click patterns, referral sources (via Google Analytics)
- • Location data: Approximate location for service area verification (if you grant permission)
- • Tap-to-call tracking: When you call us from mobile, we may track which number you used
- • PWA/Offline cache: Our site may cache pages locally for faster loading when offline
- • Cookies: Session cookies, analytics cookies, preference cookies (see Cookie Policy below)
Third-Party Information:
- • Google Reviews: Your public reviews may be displayed on our site
- • Social media: If you interact with us on Facebook, Instagram, or LinkedIn
- • Referral partners: Real estate agents, strata managers, or builders who refer you
We use your personal information for:
- • Service delivery: Scheduling appointments, dispatching plumbers, completing jobs
- • Communication: Sending quotes, invoices, appointment reminders, follow-ups
- • Payment processing: Billing, invoicing, payment collection
- • Customer support: Answering questions, resolving issues, warranty claims
- • Marketing: Sending promotional offers, maintenance reminders, newsletters (with your consent)
- • Legal compliance: Meeting QBCC requirements, workplace safety records, tax obligations
- • Business improvement: Analyzing service quality, website performance, customer satisfaction
- • Emergency response: Contacting you for urgent plumbing issues or safety concerns
Legal Basis (for GDPR/CCPA compliance):
We process your data based on: (a) contract performance, (b) legitimate business interests, (c) legal obligations, or (d) your explicit consent.
We do NOT sell your personal information. We may share it with:
- • TRI Plumbing staff: Plumbers, dispatchers, customer service team
- • Payment processors: Stripe, Square, or other secure payment gateways
- • Scheduling tools: Booking software, CRM systems (e.g., ServiceM8, Jobber)
- • Analytics providers: Google Analytics, heatmap tools
- • Communication platforms: Email providers (Mailchimp), SMS services, live chat widgets
- • Review platforms: Google, Facebook (only public review data)
- • Professional advisors: Accountants, lawyers (under confidentiality)
- • Regulatory bodies: QBCC, OAIC, tax authorities (when legally required)
- • Emergency services: If there's a safety risk at your property
International Transfers:
Some service providers (e.g., Google, Stripe) may store data on servers outside Australia. We ensure they comply with APP standards or have equivalent protections.
Under the Privacy Act 1988 (Cth), you have the right to:
- • Access: Request a copy of your personal information we hold
- • Correction: Update or fix incorrect/outdated information
- • Deletion: Request we delete your data (subject to legal retention requirements)
- • Opt-out: Unsubscribe from marketing emails or SMS (click "unsubscribe" or email us)
- • Object: Object to specific uses of your data (e.g., profiling, direct marketing)
- • Portability: Receive your data in a machine-readable format (CSV, JSON)
- • Complain: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC)
How to Exercise Your Rights:
Email support@triplumbing.com.au with:
- • Your full name and contact details
- • Description of your request
- • Proof of identity (driver's license, utility bill)
We'll respond within 30 days.
Security Measures:
- • SSL/TLS encryption for data transmission
- • Secure password-protected systems
- • Regular security audits and updates
- • Staff training on privacy obligations
- • Limited access controls (need-to-know basis)
How Long We Keep Your Data:
- • Job records: 7 years (tax/warranty requirements)
- • Marketing contacts: Until you opt out or 2 years of inactivity
- • Website analytics: 26 months (Google Analytics default)
- • Call recordings: 90 days (quality assurance)
- • CCTV footage: 30 days (if applicable)
After retention periods, data is securely deleted or anonymized.
We use cookies and similar technologies to:
- • Essential cookies: Keep you logged in, remember form inputs
- • Analytics cookies: Google Analytics (anonymized IP tracking)
- • Marketing cookies: Facebook Pixel, Google Ads conversion tracking
- • PWA caching: Store pages offline for faster loading
Cookie Control:
You can manage cookies via:
- • Browser settings (Clear cookies, Block third-party cookies)
- • Google Analytics Opt-out
- • Our cookie consent banner (appears on first visit)
Our services are not directed at children under 18. We do not knowingly collect personal information from minors without parental consent. If you believe we've collected data from a child, please contact us immediately.
We may update this Privacy Policy occasionally. Changes will be posted on this page with a new "Last Updated" date. For significant changes, we'll notify you via email or prominent website notice.
If you believe we've breached your privacy rights:
- Contact us first: Email support@triplumbing.com.au — we'll investigate within 30 days
- Escalate to OAIC: If unresolved, contact the Office of the Australian Information Commissioner:
- • Website: www.oaic.gov.au
- • Phone: 1300 363 992
- • Email: enquiries@oaic.gov.au
European Economic Area (EEA) residents: You have additional rights under GDPR, including data portability and the right to be forgotten. We process your data based on consent, contract, or legitimate interests.
California residents: Under CCPA, you have the right to know what data we collect, request deletion, and opt out of "sales" (we don't sell data). To exercise these rights, email us.